If you have been injured and you are evaluating personal injury attorneys, one of the things you want to know before signing anything is how often a firm accepts a case and then walks away from it. A deep read of morgan and morgan reviews on Trustpilot, Facebook, Yelp, Google, and the Better Business Bureau turns up this exact pattern in a notable volume of the negative reviews. Understanding it before you retain anyone could save you significant time and stress.
Why the Accept-and-Drop Pattern Matters
When a law firm accepts your case, you typically sign a retainer agreement. You authorize them to access your medical records. You may be referred to specific doctors or treatment providers. You invest time filling out questionnaires and uploading documents. And in many situations, you hold off on contacting other firms because you believe you already have representation.
If the firm later decides to drop your case, you may find yourself starting over, sometimes weeks or months later, sometimes after evidence has aged or even been destroyed, sometimes after treatment has created bills that now fall on you. That is the practical cost of the accept-and-drop experience that reviewers on multiple platforms describe.
Accounts From Reviewers Across Platforms
The following are summaries from critical reviews examined at morganandmorganreviews.com. These are individual accounts and cannot be independently verified.
On Trustpilot, one reviewer described signing a retainer and HIPAA authorization forms, making five phone calls and sending multiple emails over the following weeks with no response, and then receiving a generated case closure email the same day she called to ask why no one had contacted her. No explanation was given.
On Yelp, one reviewer described a hit-and-run case in a garage involving a rental car company. He had documented whiplash and a concussion. The firm accepted his case quickly and then, he says, spent over two months conducting what he describes as an "investigation" before dropping him. He describes that as two months he could have spent with another firm.
On Facebook, one reviewer described the firm accepting her case, having her sign multiple documents and submit extensive materials, and then ending representation after the other side's insurance was contacted. She adds that when she left a negative review, the firm reportedly flagged it.
On the BBB, one reviewer described having both of her cases accepted in late 2025 and then dropped six months later, during which time she was unable to reach anyone by phone or email. A second BBB reviewer said his case was taken within 24 hours, he was told it would be investigated, he provided photos and documentation, and three weeks later received a form letter declining representation. He says he never spoke with an attorney.
The Timing Problem With Evidence
One of the more serious downstream consequences of the accept-and-drop experience involves evidence. A Trustpilot reviewer described a slip-and-fall case where she heard nothing from the firm for 58 days. She believes the security footage from her incident, which she says was critical to her case, was likely overwritten during that period because no one requested it promptly. Security footage at commercial locations is commonly overwritten within 30 to 90 days. Whether that is what actually happened in her case cannot be confirmed, but the concern she raises applies to anyone going through a slow intake process at any firm.
The Referral Factor
Several reviewers describe a related wrinkle: they called Morgan and Morgan specifically, were signed up, and then discovered their case was being handled by a different attorney through a referral arrangement. One reviewer described being referred to a second firm and getting what he called a runaround from that firm as well. Another described the referring firm apparently still collecting a fee from the outcome despite not doing the primary work.
Referral arrangements are legal and common in the personal injury industry. But reviewers who were not informed about them up front describe feeling misled. Clarifying this at intake, before you sign anything, is a reasonable step at any high-volume firm.
What to Ask Before You Sign
If you are considering Morgan and Morgan or any large personal injury firm, these questions are worth asking explicitly before you commit:
- Is there any situation in which this firm would discontinue representation after signing a retainer?
- Will my case be worked in-house or referred to an outside attorney?
- If the firm drops my case, what happens to any medical treatment I began at referred providers?
- How quickly will the firm begin contacting businesses or third parties to preserve evidence?
Conclusion
Is morgan and morgan a good law firm for you? Reading the negative reviews, especially those that describe the accept-and-drop experience across Trustpilot, Facebook, Yelp, Google, and the BBB, gives you the context to ask that question with real information behind it. Their volume means experiences vary. But the patterns in the critical reviews are consistent enough that any injured person deserves to see them before signing.
